Bryan was great, he did everything possible to make sure our sand and finish hickory project was perfect and that we were happy with it. Our material had a manufacturing defect that is impossible to see until the stain is applied, Bryan noticed it and immediately began repair. They had to remove many of our boards and replace them, then resand the whole floor and stain again. They even had to come back out and fix a couple spots later, and everything was resolved in a timely manner and they look perfect! We love our floors! Would definitely use them again and recommend to everyone.